In an era where technology has enabled globalization and instant interaction across borders, the Indian manager has to communicate in writing with people across geographies, cultures & socio-economic backgrounds.

The business world today is characterized by Information overload and short attention spans. Therefore, it's vital to communicate clearly, concisely and effectively. People don't have time to read lengthy emails, and they don't have the patience to decipher badly-constructed emails or reports for "buried" points.

The better writing skills a person has, the better the impression they make on the people around - including clients, colleagues, and the boss. It will also help to be more effective in communicating ideas and therefore improve the acceptance of ideas.

Ability to write well is a "must have" attribute to get ahead in today's competitive business world. This requires specific skills to be adopted - first through training intervention and then by continuous individual practice.

This workshop aims at adding a critical dimension to the manager's repertoire of skills, through the effective use of written communication.

This workshop is particularly useful for professionals aiming at career growth - where writing crisply with finesse, sophistication and being at ease with writing, will be the enablers towards career success and assuming leadership roles.

Program Overview:
Workshop Objectives, Expectations & Importance of getting it right Workshop participant’s understanding on whiteboard / flipchart List areas that need to be covered Why business writing skills are important	Writing Style Basic pillars of effective communication – Substance, Structure, Style and Strategy The 4 Cs – context / comprehensibility / complexity / clarity Fog Index - Individual exercise Jargons / abbreviations
The Basics of Written Communication Context / comprehensibility / complexity / clarity Barriers to communication Exercises	Guidelines to Writing Proposals Consultant’s report on business recommendations Reports Exercise
The Writing Process Audience & format, composition & style, structuring Address “So What” Common errors, proofing, Use of charts & graphics etc Exercises	Terms of Reference What When Where How to Exercise
E-mails The e-mail “attitude/ frame of mind” Timeliness & punctuality Different type of e-mails – memos, reports, MOMs Protocols – opening / closure Disclaimers Forwarding mails – right way, cleanup, chains, cc-s, bcc-s Topics to be avoided – e-mail policy – jokes etc. Best practices & security issues, access, NDA, Regulations Spell check (US/UK English) Mailing groups E-mail ethics Interpersonal skills, team spirit, social grace, business grace, business etiquette, negotiation skills, Behavioral traits - attitude, motivation & time management Misuse of e-mails  Keeping your e-mail emotions in check Things to be avoided – junk mail, chains, etc Messaging – e-mail is not sms Exercise	Concluding Session Key learning & action plan Lessons learnt - from participants Feedback form

This workshop enables the business professional to :

• Develop competencies through learning the best practices adopted by leading international organizations.
• To write clearly, concisely and more succinctly to convey more efficiently to your reader.
• Be aware of the various techniques & best practices in written communication and developing their own writing style through the use of practical exercises.

• The basics of written communication - context / comprehensibility / complexity / clarity
• Barriers to communication - technical & psychological barriers & how to overcome them
• The process of writing - audience & format, composition & style, structuring, common grammatical & spelling errors, proofing, use of charts & graphics etc
• Writing reports
• Writing letters & e-mails. Email protocols and common mistakes
• Writing proposals
• Writing a Terms of Reference
• Individual & group exercises
• Key Learning and Action Plan

Mr. Ashim Ghosh, B.Tech (IIT- Kharagpur), PGDM(IIMA), M.Sc. Systems (London) comes with over two decades of multi-faceted experience in the IT industry across Europe, USA and India. His consulting career with Cap Gemini and International Computers, based at London for over a decade, gave him tremendous depth and international exposure to the best of current world class practices and standards.

In India, he has worked in senior roles ranging from Director, VP, and Consultant to CEO & MD with leading India based corporates including TCG, Kirloskars and Infosys Technologies among others. Ashim's varied roles and geographies throughout his career, has helped him develop immense breadth in management of people and companies through projects, consulting and training. Ashim invests his vast experience to advise organizations to build Skills and Competencies specific to industries in people.

Ashim is accredited for administering the Myers Briggs Type Indicator^® and is a qualified Lead Assessor for TickIT.

In our workshop, we maximize knowledge assimilation in the participants through combination of execution elements like case discussions, exercises, simulated games and activities, video led sessions and discussions on global best practices. At the end of each workshop we facilitate the participants to distill Key Learning and prepare Action Plans to deliver solid business results for our clients.

ABN Amro, Accenture, Acer, A.F.Ferguson, Arvind Mills, Ballarpur Industries, Bank of America, Bennet Coleman, Bharti TeleTech, Bluestar, BNPParibas, BOC, BOI, CAMS, Castrol, CII, Cognizant Technology, CRISIL, Deccan Herald, Duncans, GAIL, Godrej & Boyce, Google, Henkel Arabia, Honeywell, HPCL, IBM, ITC, Ispat Industries, Ingersoll Rand, ITC Infotech, KPMG, Kirloskar Oil Engines, Kotak Mahindra, L&T, Living Media, Lufthansa, Mahindra & Mahindra, Mico Bosch, MRF, Maruti Suzuki, Mitshubishi, NCR Corporation, Nishit Desai, NTPC, Oberoi Hotels, Oracle, Punjab National Bank, Reliance Media World, Reserve Bank of India, RMSI, Samsung, Saint Gobain, Shipping Corporation, Siemens, State Trading Corporation, State Bank Of India, SAP Lab, Titan, TVS, Tata Consultancy Services, Tata Motors, Tata Power, Tata Ryerson, Tata Teleservices, United Breweries, United Spirits, Vedanta, Wartsila, WIPRO, World Bank etc.

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The fee which covers breakfast, lunch & tea/coffee as well as reading material, Rs 7,500/- plus service tax @10% and education cess @3% = Rs.8,273 /- per participant. For the organizations sending three and more delegates the fee is Rs. 7,000/- plus service tax @10% Plus education cess @3% = Rs. 7,721 per participant. The fee is payable by cheque in favor of "NR Performance Edge Consultants Pvt. Ltd.", at any of our addresses below. The workshop is non residential.

Our Service Tax Registration No. is AACCN1359CST001 & PAN AACCN1359C

Kindly send your nomination/s through email to performanceedge@gmail.com or on your letter head indicating Name/s, Designation, Phone No., Fax No. and E-Mail ID of the nominees along with the fee to reach us at least seven days before the workshop, the nominations can be sent to our Kolkata, Gurgaon or Mumbai office.

The company reserves the right to change venue, contents, dates and speakers. The service tax on fee will be applicable based on the latest Government notification in force on workshops dates.

  NR Performance EDGE Consultants Pvt. Ltd.