Workshop Objectives

At the end of the workshop, the participants will:

• Understand the basic concepts of management planning and control, viz; goal setting, responsibility centers, budgetary control, transfer pricing, KPIs, control of projects.
• Appreciate the significance of business planning in improving the levels of inter-functional coordination.
• Recognize the importance of using KPIs and to plan and control their areas of responsibility.
• Appreciate the importance of structured performance reviews to achieve results.
• Have a roadmap to improve the business control processes and Management Information and Reporting Systems relating to their responsibility centers.

Have a framework for introducing appropriate system of rewards and incentives to drive their teams toward higher achievement.

The Pedagogy

The workshop will employ multiple pedagogical instruments to communicate and explain the various concepts. These will include, but not be restricted to:

• Lectures supported by Power Point presentations
• Case analysis
• Exercises
• Q&A sessions
• Video clippings

The workshop will, in general, be highly participative in nature as we believe that learning is catalyzed through interaction between facilitator and participants as well as among participants.

Who May Attend

• Senior and Middle level executives and managers responsible for a function across the company or for a business division, i.e. Sales & Marketing, Operations, Supply Chain Management & Logistics, HRM, Finance & Accounts, Project management and Systems.
• Executives responsible for Internal audit and Productivity improvement.
• Profit Centre Heads, Branch Managers and Unit heads.
• Entrepreneurs

Companies that do not have formalized systems and processes for business planning and control and are seriously considering to implement such systems are advised to nominate a cross functional team of participants from Sales, Marketing, Operations, Finance and HRM.

Program Overview

1. Basic Concepts of Planning and Control
1. The framework for Planning and Control
2. Linking long term strategic planning to Annual operating plans
3. Difference between management control and operational control
4. Different dimensions of control for the various operations in a business
5. Examples
2. Responsibility Centers and Key Performance Indicators (KPIs)
1. What are responsibility centers?
2. How to organize business organisations into different responsibility centers to ensure effective planning and control
3. Understanding Key Performance indicators and Critical Success Factors
4. Measurement of performance in different responsibility centers using KPIs covering on-going operations and projects.
5. Transfer pricing concepts and application for effective management of performance
6. Examples and exercises
3. Goals and Goal setting
1. Objectives and Targets
2. Process for effective goal setting and ensuring management buy-in
3. Examples & Exercises
4. Performance Measurement, Monitoring and Reporting
1. Principles and tools of performance measurement
2. Process for effective performance reviews
3. Time Span of control
4. Concept of Balanced Scorecard
5. Approach to implementing an MIS
6. Approach for developing a Performance Incentive system
7. Examples & Exercises
5. Case Study on Management control system in action
6. Key Learnings and Action planning in the context of the Participants’ own roles and their company's operations.